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- Head of the complainant/conflicting parties ? to understand his/their thoughts in relation to the conflicts i.e. to understand the parties perspectives to the conflict.
- The Heart(s) to understand the emotions or feelings of the parties towards the conflict
.
- The stomach (es) ? to know the needs of the parties in relation to the conflict.
- The feet ? to understand the intended actions of the conflicting parts towards the resolution of the conflict.
- The culture of the parties ? to know the values which the parties attach to the issue of conflict.
Titany answered the question on August 11, 2021 at 11:17
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