· To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion.
· To ensure maximum security in all areas under their control.
· To liaise with customers regarding special functions.
· To ensure that table appointments, including flower arrangements, are impeccable and that tables are set correctly.
· To ensure that stations have their correct mis-en-place.
· To ensure that faults and defects are reported to Maintenance and carried out without delay.
· To maintain high standards of morale and personal appearance of all staff. · To ensure fair and equitable discipline, yet complying with house or company regulations.
· To investigate and action the causes of staff grievances.
· To be aware of all statutory regulations affecting safety and ensure that any safety hazard is rectified.
· To ensure that all stocks and supplies are requested on time, correct stock levels maintained and stored under optimum conditions.
· To ensure regular stocktaking of all operating equipment at specified intervals. · To ensure that operating equipment is used properly and not abused, e.g. serviettes and waiters' cloths used for cleaning.
· To ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information.
· To hold regular On-the-Job training sessions to ensure that staff can perform their duties correctly.
· To give feedback on guest letters and comments.
Titany answered the question on September 10, 2021 at 05:59