State the Duties and responsibilities of an operations manager in a hotel

· To ensure the efficient management of all districts.
· To ensure that each district contributes the agreed budgeted profits. · To provide effective leadership through professional management and encouragement of subordinates.
· To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained.
· To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being effected.
· To carry out monthly performance reviews, coach and direct activities to achieve desired performance.
· To draw up, in conjunction with the Personnel Manager, meaningful succession and career plans for all management staff.
· To monitor progress of agreed succession and career plans and ensure that these are adhered to.
· To ensure that district managers are conducting regular performance appraisals and drawing up appropriate action and developmental training plans for their subordinate managers, using job descriptions as a guide.
· To ensure that the company's objective relating to labour turnover is achieved or bettered.
· To ensure that subordinates are totally conversant with and practising good industrial relations procedures.
· To ensure that subordinates are totally conversant with and implementing all company policies and procedures.
· To review and analyze monthly results, highlight problem areas and take appropriate action to rectify poor performance.
· To ensure that all financial targets are being achieved, e.g. through purchase discounts, debt collection, etc.
· To compile and agree meaningful, achievable budgets through accurate research and application of in-depth knowledge of the industry.
· To make recommendations for salary increases for subordinate staff, basing these recommendations on objective performance reviews and market-related equivalent positions.
· To stay "close to the customer" and maintain effective communication with him at all times through a planned programme of formal meetings and entertainment. · To ensure that complaints or problems are acted on without delay and that effective follow-up action takes place to avoid a recurrence.
· To ensure that the company's training objectives are achieved.
· To attend all company social and promotional functions, maintaining a high profile with current and prospective clients.
· To be aware of current trends in the industry and make suggestions how these could be implemented for the benefit of the company.
· To attend meetings and training courses as required and continually strive for the improvement of won professional skills.
· To liaise and work closely with sales executives to ensure that realistic, achievable proposals are submitted.
· To maintain effective working relationships with line and staff functions to ensure the efficient opening of new contracts.

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Titany answered the question on September 10, 2021 at 06:03