NIGHT AUDITOR
Main Duties:
· To post all daily room and outstanding charges.
· To balance all revenue totals of cash and credits against revenue report.
· To take over from the evening cashier, checking and accepting float and takings.
· To accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
· To accept and lock away keys from various departments.
· To prepare hotel operating reports and complete audit package to laid-down standards.
· To correct any errors or omissions made by cashiers.
· To prepare Credit Card/Charge Card summaries and post to ledger account.
· To maintain a high standard of personal hygiene and appearance.
· To hold regular training and coaching sessions ensuring that staff are performing their duties correctly.
NIGHT MANAGER
Main Duties:
· To be readily available at all times to deal with a problem or a complaint.
· To ensure that late arrivals are checked in correctly, allocated a room and their luggage sent to their room without delay.
· To ensure that late arrivals are aware of facilities available at night.
· To ensure that the guest is reminded about breakfast and newspaper orders.
· To ensure that Room Service orders are prepared to the required standards and served promptly, professionally and courteously.
· To ensure that the night cleaning staff are carrying out the duties allocated to them. · To re-arrange rosters and duties in the event of illness or absenteeism.
· To ensure strict security measures are in operation and no unauthorised person has access to any part of the hotel.
· To ensure that no unruly or rowdy behaviour persists and to take the appropriate measures in the event of unreasonableness by any guest or staff members.
· To ensure that all restaurants and banqueting areas are properly secured after the close of business.
· To ensure that all cash and floats are securely locked away.
· To ensure that all keys are securely locked away.
· To ensure that the night maid is performing her required duties.
· To ensure that kitchens which have been closed down for the night have been checked, and that no equipment is left on, particularly deep fryers.
· To maintain the highest standards of personal appearance and hygiene, as well as ensuring that night staff is correctly and smartly dressed.
· To ensure that staff are working and performing their duties correctly and not "sleeping on the job".
· To check all public areas, including cloakrooms, to ensure they have been cleaned and serviced correctly.
· To ensure that early deliveries, i.e. milk and bread, are received correctly, checked and stored.
· To ensure that breakfast preparations are on time and that orders for early breakfasts have been effected.
· To ensure that notice boards have been updated for the coming day's business.
· To complete a night report detailing complaints, emergencies, incidents, maintenance or security needs, as well as a summary of action taken.
Titany answered the question on September 10, 2021 at 06:14
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