State the Duties and responsibilities of a fast food manager in a hotel

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· To ensure that food items are prepared and presented strictly in accordance with the standards laid down by the company.
· To ensure that orders are taken, prepared and served promptly, with a minimum of waiting.
· To ensure that customers are billed correctly and promptly.
· To practise and be seen to be practising good customer relations skills.
· To ensure that all staff are fully trained in and applying good customer relations skills. · To ensure that orders are placed with suppliers, complying with the
minimum/maximum stock levels and that no variance above or below these levels takes place.
· To ensure that all stocks are rotated and stored under the correct conditions.
· To ensure that all equipment is checked regularly to avoid breakdowns, particularly refrigeration units and cooking equipment.
· To maintain good relations with the health department and ensure that all areas are scrupulously clean, particularly highly visible areas.
· To ensure that staff maintain a crisp, clean appearance and are always correctly dressed.
· To make regular inspections to ensure that decor, furnishing and maintenance requirements are carried out.
· To be fully conversant with computerized tills, both in their operation and analysis of the information available.
· To utilize this information to ensure that profit margins are maintained and problem areas highlighted.
· To take the necessary action in the event of a product not producing the required profit.
· To ensure that sufficient promotion material and food stocks for such promotions are available.
· To complete all company administrative and bookkeeping requirements on time. · To ensure that cashing-up procedures are strictly adhered to and all monies banked in accordance with agreed procedures.
· To ensure that staff records are up-to-date and kept in accordance with company/statutory regulations.
· To compile duty and leave rosters to ensure correct manning levels are maintained of permanent and casual staff during peak and slack periods.
· To be fully conversant with and comply with all company/statutory procedures for a catering operation.
· To ensure effective procedures are in operation, have been practised, and are fully understood, in the event of a fire or a bomb scare.
· To carry out regular training and coaching sessions so that staff can perform their duties effectively.
· To be fully conversant with and practise good industrial relations procedures, ensuring fair and equitable discipline.
· To ensure that the causes of staff grievances are investigated and actioned.
· To take the necessary action and complete relevant documentation in the event of fire, theft or burglary.
· To ensure maximum security of all areas under your control.
· To relieve in another company outlet as required.
· To attend meetings and training courses as required.
· To complete, on the required format, all information necessary for budgetary purposes.

Titany answered the question on September 10, 2021 at 06:27

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State the Duties and responsibilities of a fast food manager in a hotel

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