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State the Duties and responsibilities of a room service manager in a hotel

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· To ensure that the budgeted profit of the department is maintained, analyze financial results and take the appropriate action in areas of poor performance.
· To ensure that orders are taken correctly, courteously and actioned without delay.
· To ensure that trays and trolleys are correctly and attractively laid up.
· To ensure sufficient mis-en-place to facilitate fast expedition of orders, particularly during peak periods.
· To prepare duty rosters and ensure that correct manning levels are maintained and work is evenly distributed.
· To ensure that staff is clean, correctly and smartly dressed at all times. · To be totally familiar with daily functions and ensure that all necessary arrangements are made:
- Normal furniture removed when necessary.
- Special cleaning arrangements.
- All necessary equipment in position, i.e. tables, chairs, portable bain-marie, hot plates, etc.
- Correct table setting and appointments.
· To ensure that only well-trained and experienced staff are on duty at functions.
· To ensure that all used equipment is returned to its correct storage place, once the function is over.
· To ensure that trays and trolleys are removed from corridors, etc.
· To ensure that all floor service kitchens and the equipment therein are properly cleaned and that hygiene standards comply with statutory and company standards.
· To ensure that any faults or defects are reported to the Maintenance Manager and actioned promptly.
· To ensure maximum security of all areas under your control, paying particular attention to valuable assets, e.g. silverware.
· To ensure that the service of all meals, snacks and beverages is impeccable and in keeping with the required standards of the establishment.
· To ensure that cash or a signed bill is received for each order dispatched.
· To ensure that cashing-up procedures are strictly adhered to.
· To ensure that all administrative procedures, including salary variations, are completed correctly and submitted on time.
· To ensure that attendance registers are completed daily and in accordance with statutory requirements.
· To ensure that all stocks and supplies are requested on time, correct stock levels maintained and stock stored under optimum conditions.
· To ensure regular stocktaking of all commodities and operating equipment at specified intervals.
· To ensure that operating equipment is used properly and not abused.
· To be aware of all statutory regulations affecting safety and ensure that any safety hazard is rectified.
· To ensure fair and equitable discipline is effected.
· To investigate and action the causes of staff grievances.
· To ensure effective communications by attending meetings as required and holding regular departmental meetings to impart information.
· To hold regular on-the-job training and coaching sessions to ensure that staff can perform their duties correctly.
· To ensure that VIP's are timorously identified and that their presence is known to all staff.
· To maintain a daily report of events and complaints, also noting what action was taken.
· To ensure that all staff are security conscious and report any strangers to security immediately (prostitution, etc).
· To hold regular performance appraisals, identify areas for development and training, and ensure that this training is carried out.
· To prepare, on the required format, all information necessary for budgeting purposes.

Titany answered the question on September 10, 2021 at 06:29

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State the Duties and responsibilities of a room service manager in a hotel

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