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· To greet the customer and identify his specific reservation.
· To register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
· To allocate room according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid.
· To issue the key card.
· To liaise or alert hall porter so that the guest's luggage is taken to his room and the key issued.
· To update occupancy list, giving copies to hall porter and telephonist.
· To ensure that all departments, particularly restaurants, are notified of the tariff entitlements.
· To complete office bulletin book.
Titany answered the question on September 10, 2021 at 06:33
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