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1 If the customers are not ready to order, offer to return to the table.
2 Face the customers as they make their choice. Look at them when they speak.
3 Show respect for the customers and try to project your wish to help them enjoy their meal. This may mean a strictly upright posture and 'Thank you, ma'am', or sitting at the table with a customer dining alone, or kneeling on the floor beside a group of customers. It may mean being jovial and chatty, or quiet and respectful.
4 Decide whose order you should take first. It is usual to take women's orders before men's, and the host last. Asking who's ready to order is another possibility, customers sometimes take turns to order or one will order for the rest of the party.
5 Be patient when customers are indecisive or change their minds. Offer some suggestions, or try to gently guide them to a decision.
6 Prompt for further requirements. 'Would you like a side salad?' Done well, this will boost sales and increase customer satisfaction.
7 Don't promise what can't be delivered: 'That should be no problem, but I'll just check with the chef.'
Titany answered the question on September 10, 2021 at 08:28
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