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- Feed forward controls, sometimes called preliminary or preventive controls, attempt to identify and prevent deviations in the standards before they occur. Feed forward controls focus on human, material, and financial resources within the organization.
These controls are evident in the selection and hiring of new employees. For example, organizations attempt to improve the likelihood that employees will perform up to standards by identifying the necessary job skills and by using tests and other screening devices to hire people with those skills.
- Concurrent controls monitor ongoing employee activity to ensure consistency with
quality standards. These controls rely on performance standards, rules, and
regulations for guiding employee tasks and behaviours. Their purpose is to ensure that
work activities produce the desired results. As an example, many manufacturing
operations include devices that measure whether the items being produced meet quality standards. Employees monitor the measurements; if they see that standards are
not being met in some area, they make a correction themselves or let a manager know
that a problem is occurring.
- Feedback controls involve reviewing information to determine whether performance
meets established standards. For example, suppose that an organization establishes a
goal of increasing its profit by 12 percent next year. To ensure that this goal is
reached, the organization must monitor its profit on a monthly basis. After three
months, if profit has increased by 3 percent, management might assume that plans are
going according to schedule.
Titany answered the question on September 20, 2021 at 13:28
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