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(1) Real-time Shopping Experience at Online Shopping: There is no doubt the people prefer to talk to real sales person and hold the product in their hand! But do not think that ECommerce sites cannot offer you such pleasure. Most online retailers have facilities to chat online, get suggestions and answer all your queries. Online subscription even allow you to hold the product and touch it (i.e. Style mint, Birch box), and some even lets you chat all along while you are shopping with Catalog.
(2) Using Mobiles and Android Apps for Transaction: With the mobile devices outnumbering the desktops, the use of these devices for buying will increase in the near future. Additionally the websites must act like any app and must be very responsive in terms of design. We have many kinds of apps now that assist consumers to check out on his own, use payment wallet, store coupon codes like India plaza coupons (http://www.couponraja.com/indiaplaza.html), loyalties, card numbers and have GPS for proper advertisement of companies. There are also apps that will let you compare the prices of the same product at different outlets.
(3) Multi-channel: Consumers these days expect a very effortless transaction, and they expect that a commodity added to the cart will be available if one calls the customer care or land up in the store. This will encourage the IT directors to invest in commerce packages, Ecommerce POS systems and CRM systems.
(4) Big Data: Big Data or Hadoop methodology is handling a lot of data. This has been a concept that has been drawing the interest of the E-Commerce site owners, and it is here to stay. It is synching offline data and online data together so that the retailers’ decision making capacity may be enhanced. In a nutshell, it allows retailers to understand the hidden consumer patterns.
(5) Customization and Personalization: In an extremely volatile market one must be ready for change all times- not otherwise but for personalization. Personalized recommendations will find more prominence in the market!
(6) Valuing Customer Engagements than Conversion Ratio: Till date the conversion rates were given the most priority but with the rise in E-Commerce sites, gathering new customers will be very tough. So naturally retailers will depend on holding on to the existing customers. Customer engagement will ensure people develop a liking for your site and follow you regularly.
Titany answered the question on September 23, 2021 at 06:07