o Do more listening than talking.
o Ask open-ended questions, not just questions clients can answer with ?yes? or ?no.?
- Repeat what clients say to make sure you understood them correctly.
- Show interest in and empathy for clients‘ problems and situations.
- Avoid judging clients.
- Listen to what clients think and respect their feelings, even if information may need
correction.
- Recognize and praise what clients are doing correctly.
- Suggest actions that are possible for clients given their situations.
- Give only a little bit of information at a time.
- Use simple language.
- Give suggestions, not commands.
Titany answered the question on November 5, 2021 at 07:04
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