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Give the reasons why diversity matters in business can be sub- divided into six areas

      

Give the reasons why diversity matters in business can be sub- divided into six areas

  

Answers

Faith
1.Customer care
-Increased emphasis on customer care for internal and external customers makes the need to address diversity issues more important. Active diversity management can open up new opportunities and improve market share by broadening the customer base.

2.Ethics and values
Ethical behaviour in the conduct of business is a significant concern of organisations, as we have already noted earlier in this study unit. Increasing importance is placed on behaving ethically and being seen to behave ethically.
New 'dignity at work' policies require that all forms of intimidating behaviour,
including sexual and racial harassment and bullying are regarded as contravening the
values of the organisation and, as such, are treated as serious disciplinary matters.

3.People management
Research, including that carried out by the CIPD in 1994, shows that organisations
which focus on equality and diversity are able to:
-Attract and recruit people from a wider range of talented candidates
-Retain the best talent
-Benefit from lower turnover and absenteeism
-Demonstrate greater organisational flexibility to respond to change.
-Other reported benefits include better decision making; improved teamwork; greater creativity, better customer service skills and improved quality of outcome.

4.Changes in society
Expectations of fair treatment at work have increased and people have become more
aware of equal opportunity issues. This influences their aspirations to work for
employers with good employment practices.
As we have seen, changes in patterns of academic and vocational achievement have
changed the distribution of skills in the labour force. Important demographic changes,
such as the growing proportion of older people, are also affecting the availability of
labour. All of these changes are challenging the effectiveness of traditional methods
of recruiting and retaining talent.
Organisations recognise that healthy businesses flourish in a healthy society and some
employers are concerned about the threat of social disintegration because they
recognise that the economic exclusion of groups in society, in the long term, will limit
the growth of the total business market.

5.Legislation
Laws prohibit discrimination on the grounds of sex/gender; race/ethnicity; disability;
age (older and younger workers), religion and belief and sexual orientation. The cost
of legal action for failing to comply with legislation can be high not only in terms of
the actual financial impact but also in the associated costs from damage to the
organisation's reputation and public image.

6.Best practice
Benchmarking against good practice in other organisations maintains momentum and stimulates ideas. Keeping up with best practice helps to avoid losing out to competitors with more open and attractive employment policies. Initiatives such as the equality checklist produced by the Equal Opportunities Commission have also encouraged employers to take action.
Titany answered the question on November 9, 2021 at 06:54

Next: What behaviours in an organization are outlawed by the legislation?
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