1. Unified communications system. This offers phone support, ticketing, intranet, VoIP, and other enterprise tools, including reporting and analytics. It is usually used for customer support or outbound sales as a help desk or contact center solution.
Example: RingCentral
2. Web conferencing. This involves text, audio, and video exchange capabilities and is used for several purposes such as video presentations, employee training, conference calls, client onboarding, tutorials, and webinars. It is useful for organizations with global clients, remote teams, or a lengthy web mailing list.
Example: GoToMeeting
3. Live chat. This is a standalone app that can be embedded within digital channels such as a website, social media page, newsletter, and custom app. Live chat apps also offer marketing software features including lead qualification and nurturing, provide analytics on web visits and FAQs, or integrate with the CRM for shared data.
Example: LiveAgent
Titany answered the question on November 30, 2021 at 11:52
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