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Counseling: Counseling is an important part of the discipline process, because it gives a supervisor the opportunity to identify employee work behavior problems and discuss possible solutions with him. The goal of this phase
is to make employee aware of organizational policies and rules. Counseling
by a supervisor in the work unit can have positive effects also. Often, employees simply need to be made aware of rules. An oral warning can also be
given to employee during counseling. Confrontation helps to understand the
employee point of view as well. However, proper training should be given to
the supervisors regarding counseling skills to make this process successful.
• Written warning: If employee behavior has not been improved by counseling
sessions, then a second conference is held between the supervisor and the
employee. This stage is documented in written form. As part of this phase,
the employee and the supervisor develop written solutions to prevent further
problems from occurring.
• Final warning: When the employee does not follow the written solutions, a
final warning conference is held. In that conference the supervisor emphasizes to the employee the importance of correcting the inappropriate actions.
Some firms incorporate a decision-day off, in which the employee is given a
day off with pay to develop a firm, written action plan to remedy the problem behaviors. The idea is to impress on the offender the seriousness of the
problem and the manager’s determination to see that the behavior is changed.
• Discharge: If the employee fails to follow the action plan that was developed
and further problem behaviors exist, then the supervisor will discharge the
employee.
• The positive aspect of this approach is that it focuses on problem solving
rather than punishing and penalizing. This approach involves positive confrontation with the problem employee and thus gives him an opportunity to justify himself. The supervisor makes him aware of the company policies.
The greatest difficulty with this is the extensive amount of training required
for supervisors and managers to become effective counselors. Also, the process often takes more supervisory time than the progressive discipline approach.
Titany answered the question on December 3, 2021 at 06:35
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