Get premium membership and access questions with answers, video lessons as well as revision papers.
i. Reliability – It refers to the ability of a product to continue to be fit for the intended purpose or
function. Reliability measures how consistently the product performs at acceptable level
under normal maintenance.
ii. Durability – Durability measures how long the product performs until repair is needed and
the overall usage and life span of the product. For products such as bulbs durability relates to
the longer it stays in use.
iii. Perceived Quality: - Quality is largely a matter of customer perception; hence customer
perception of the product is very important. Customers rely heavily on the past performance
and the reputation of the firm producing the product, hence attaching a perceived value on
the previous performance of the companies’ other products
iv. Performance – The most essential aspect of quality is whether the product does what it is
supposed to do. Where a customer provides product specifications such as weight, designs
etc, adherence to these specifications is an important dimensions of quality; for example
when buying a car, performance would mean acceleration, speed, consumption levels, and
comfort, among others.
v. Maintainability and Serviceability: It measures the frequency, cost and difficulty of actions
required to keep the product operating at a desired level of performance. It entails the ease of
repair of the product,
NatalieR answered the question on May 9, 2022 at 09:20