Get premium membership and access questions with answers, video lessons as well as revision papers.
- Quality increases customer satisfaction
- Enhances profitability – improved quality increases demand for the products or services
which enables the firm to charge high prices for the value differentiation that it offers.
- It lowers costs – process improvements have a direct bearing on costs because defects are
not free, rather someone is pad to make them, resources are used and opportunities for
making saleable product are lost.
-Quality also increases productivity: - Quality improvement results in fewer delays, mistakes and
reworks which may result in increase in net output.
- It enhances competitiveness
- It enhances staff morale- Poor quality is demoralizing for staff because they spend time
coping with complaints and are frustrated when nothing seems to be done to relieve them.
- It increases flexibility in meeting the changing needs of the market.
NatalieR answered the question on May 9, 2022 at 09:25