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Quality is the standard of something measured against other things of similar kind. The following aspects clearly stands out for this argument.
a) Customer determination – It is only customers who can decide if and how well a product
or service meets his other needs, requirement and needs.
b) Actual experience – The customer will judge the quality of a product or a service based
on actual experience either during purchase or after.
c) Requirements – Aspects of the product or service required by the customer may be stated
or unstated, conscious or merely sensed. The product or service must fit the requirements;
hence, quality is about measuring up to predetermined standards and meeting hose
standards time and time again
d) Technically Operational – Aspects of the product or service may be clearly identified in
words by the customer.
e) Entirely Subjective – Aspects of the product or service may be interpreted in the
customer’s personal feeling.
Therefore, organizations producing goods and services must define and meet the customers’
reasonable explicit anticipated needs, requirements and expectations even as they change over
time, hence quality refers to the degree to which a specific product satisfies a particular customer
or the degree to which it conforms to a design specifications or the distinguishing feature of a
product’s taste, color, appearance, etc it means getting value for your money; getting what you
pay for. Hence The driving force behind any quality program is the customer.
NatalieR answered the question on May 9, 2022 at 10:18