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Communication Skills Notes for KNEC Certificate and Diploma Courses

Institution: College

Course: Certificate and Diploma Courses

Content Category: Class Notes

Posted By: timrob

Document Type: DOCX

Number of Pages: 51

Price: KES 200
 
    

Views: 2761     Downloads: 11

Summary

INTRODUCTION TO COMMUNICATION SKILLS
Meaning of Communication – It is a process of passing information, feelings and attitude from one person to another or from one organization to another through appropriate means to enhance understanding among the parties.
Communication Cycle
Sender Message


Feedback Receiver
(i) Sender – It’s the person passing the information
(ii) Message – It’s the information passed to the other person
(iii) Receiver – It’s the person receiving the message
(iv) Feedback – It’s the responds from the message receiver to the message sender
Importance of Feedback
i. Assurance to the sender that the message reached the intended destination
ii. It satisfies the message sender
iii. It gives an answer to the question given by the sender
iv. It enables the sender to take next step after feedback
Roles of communication
- Facilitates smooth flow of different activities in an organization
- Assist in minimizing conflicts and provides ways of solving them in an organization
- Helps to improve organization image among the general public
- Helps to communicate new policies and instructions in an organization from the top management to the junior staff
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