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Complaints and Suggestion Information System Project Documentation

Institution: University

Course: Bachelor of Science in Information Technology

Content Category: Reports

Posted By: Jonnny

Document Type: DOCX

Number of Pages: 42

Price: KES 50
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Summary

This document contains a detailed report of a complaints and suggestion system undertaken at the university for the study of information. This is a great document that can assist you in writing a project report.

ABSTRACT
Complaints and suggestion Information system is a system used in high learning institutions such as colleges and Universities to help users air out issues touching on their work and learning environment. This ensures prompt running of all activities. This system covers all areas just but to mention; academics, sports, finance and clinic. The system employs SMS and internet in sending of information. Information is sent differently to various departmental heads but not in one pool.
Actually, in most institutions, complaints, suggestions and compliments handling is achieved by use of suggestion boxes implanted at various points in the environment. For this information to reach their intended recipient, a lot of time may pass and sometimes there is no assurance of them being received.
The general purpose of this project was to design, develop, test and implement a complaints and suggestion information system to be used in higher learning institutions like colleges and universities environment by members to facilitate transfer and delivery of complaints and suggestion besides storing this information in the database.
The main objective of this project was to develop a system that facilitates secure, real – time transfer and delivery of these information to the respective recipient so that appropriate handling of them can be done.
The Complaints and Suggestions Information System is developed using an incremental method where each module is designed at a time and its functionality tested before starting another module.
The tools used to develop this system include, Sublime text, XAMPP, JavaScript, CSS, HTML5, SQL and Diafaan SMS Server.
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