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Grade 8 Rationalized Pre-Technical Lesson Notes Term 2

Institution: Junior Secondary

Course: Pre-Technical

Content Category: Grade 8 Notes

Posted By: 35824167

Document Type: DOC

Number of Pages: 14

Price: KES 80
 
    

Views: 1350     Downloads: 77

Summary

Download Grade 8 Rationalized Pre-Technical Lesson Notes Term 2
STRAND 2-COMMUNICATION.

? Communication is the process of sharing information through a channel from the sender to
the receiver.
? Business communication is the exchange of information between a business organization and its customers or between people within and outside a company.
? When business communication is done correctly, everyone can do their job, all of which increases productivity and even creativity.
? A communication channel is a medium or method that is used to deliver a message to an intended audience.

Forms of communication channels used in Business.
? Oral/verbal communication channels.
? Written communication channels.
? Audio-visual communication channels.

Oral/verbal communication channels.
? It involves speaking and listening by both the sender and the receiver.
? Examples of oral communication channels include:
? Face to face conversations.
? Group presentations.
? Telephone calls.
? Speeches.
? Lectures.
Advantages and disadvantages of oral communication channels.
Advantages Disadvantages.
1 Sharing of information is quicker especially through phone call or one on one conversation. Not possible to tell if everybody is listening to you especially when dealing with a large group.
2 Feedback is shared immediately. Sometimes there is no record kept for future reference.
3 Oral communication channels are suitable where persuasion is required. Misinterpretation of the message may occur
due to tone variation and mispronunciation of word.
4 They are cheap. Misunderstanding may occur when the message is misinterpreted.
5 The sender can reinforce the message by using body language. They could results in boredom and disengagement when a lot of information is being shared.
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