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Fundamentals of Hotel Operations Notes

Institution: College level

Course: Diploma in Tourism and Hospitality

Content Category: Lecture Notes

Posted By: PeterBigBro

Document Type: PDF

Number of Pages: 30

Price: KES 400
 
    

Views: 2725     Downloads: 14

Summary

This is a summary of fundamentals of hotel notes which is simplified into an easy understandable language. The learner will be able to acquire all knowledge and skills to operate in an hospitality industry.

Brief Overview:

Introduction to Fundamentals of hotel Operations
Definitions
Hospitality
Hospitality is friendly, welcoming behavior toward guests or people you have just met.
Hospitality is the food, drink, and other privileges which some hotels provide for their visitors or clients at the site or outside their location (outside catering)
Service
An act of helpful activity to visitors are clients who seek various satisfaction.
Hospitality service
The summation food, drink, and other privileges offered to clients at a hospitality establishment such as a hotel, restaurant or a guest room.

Evolution of Hospitality service
Historical background
Some of the ancient hospitality customs can still give goosebumps to all hospitality professionals and travelers. The and client hospitality customs remind us of what the hospitality industry is all about. To answer the question that what is hospitality industry, we would also need to dwell into the historical background of the hospitality industry.
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