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Communication Skills Notes

Institution: College and University 1st year

Course: Hospitality and Business

Content Category: Lecture Notes

Posted By: PeterBigBro

Document Type: PDF

Number of Pages: 58

Price: KES 400
 
    

Views: 902     Downloads: 2

Summary

This is purely communication skills and techniques required by a student studying any business related course. it covers all topics and is written in a simple and clear language.

Communication
Definition: communication is the giving, receiving, or exchange of information, opinions or ideas by writing, speech or visual means or a combination of the three so that the material communicated is completely understood by everyone concerned.

Communication Terms and Concepts
Communicator (Sender/receiver) - the participants in communication. Typically the roles reverse regularly. The sender is the person or body responsible for sending the communication. The sender can be an individual, or a group such as a company, a department, or even a government ministry or a political party. The receiver is the person or body which receives the message. The receiver can be an individual or an organization-a company or some other large group of people.
Information. This is the material from which the communication will be constructed. It is the actual content put across to the listener, reader or viewer.
Message. Having defined or decided on the information to be conveyed, the sender puts it into the best form in a process called encoding. When information has been encoded, it is known as the message. This simply refers to the form the communication takes i.e. a letter, memo, telephone call or even something as simple as a smile, a shrug of the shoulders or some other gesture.
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