Helpdesk: WhatsApp: 0736552548 Email: info@kenyaplex.com

Fundamentals of Hotel Operations Notes

Institution: Kenyatta University

Course: Fundamentals of Hotel Operations

Content Category: Lecture Notes

Posted By: XELA AMUO

Document Type: PDF

Number of Pages: 72

Price: KES 200
 
    

Views: 1268     Downloads: 11

Summary

These are the lecture notes for Fundamentals of Hotel Operations, a unit taught in second year at degree ,diploma and certificate levels in food and beverage production and service, catering and accommodation, tourism and tour guiding, sales and marketing and supply chain management .


19.2.1 INTRODUCTION TO HOTEL OPERATIONS
Specific Objectives
By the end of this module, the trainee should be able to:
a) Explain the meaning of terms in hospitality
b) Discuss the evolution of hospitality services
c) Explain the types of hospitality services
d) Discuss the importance of hospitality services
UNIT TASKS
Unit Task 1: Meaning of terms in Hospitality
? Meaning of hospitality
Hospitality can be defined in many ways. These include:
1. A cordial and generous treatment of guests.
2. Hospitality is known as the act of generously providing care and kindness to
whomever in need
3. Hospitality is the relationship between a guest and a host, or the act or
practice of being hospitable, that is, the reception and entertainment of guests,
visitors, or strangers, with liberality and goodwill. Hospitality frequently refers
to the hospitality industry jobs for hotels, restaurants, casinos, catering,
resorts, clubs and any other service position that deals with tourists.
? Meaning of Service
Service is described in the Oxford English Dictionary as "the action of serving,
helping, or benefiting; conduct tending to the welfare or advantage of another;
condition or employment of a public servant; friendly or professional assistance."
Furthermore, in Webster's Ninth New Collegiate Dictionary, service is described
as "the occupation or function of serving others; employment as a servant;
contribution to the welfare of others.”
? Meaning of Hospitality Services
Hospitality Services are networks of people who exchange accommodation.
Usually, no money is involved. This gives travelers the chance to stay with locals
instead of in hotels or hostels, getting a better perspective on the culture they visit
and saving money.
Unit Task 2: Evolution of hospitality services
A 'hotel' or 'inn' is defined by the British law as 'the place where a bonafide
traveller can receive food and shelter provided he is in a position to pay for it and
is in a fit condition to be received'. Hence a hotel must provide food and lodging
to a traveller on payment and has, in turn, the right to refuse if the traveller is
drunk, disorderly, unkempt or is not in a position to pay for the services.
.........................


Below is the document preview. Purchase to access the complete document.

  • 9012_1.jpg
  • 9012_2.jpg
  • 9012_3.jpg
  • 9012_4.jpg
........

This is the end of this document preview. Buy to download the complete document.


More Resources


  • AEM 203 Agroecology II Notes

    AEM 203 Agroecology II Notes University of Embu Bachelor of science in management of agro-ecosystems and environment Brief overview: Basic Concepts 1. Ecosystem: A piece of earth containing...

    Price: KES :  1000

     
  • ISC 207 Management Information Systems Notes

    Full notes on management of information systems. Get the full notes here Brief Overview: System Concept A system is an organized, purposeful structure regarded as a whole and consisting of...

    Price: KES :  200

     
  • BASS 301: Religion and Science in East Africa Notes 2016/2017

    Scientific methods of study and research Brief Overview: INTRODUCTION The following section attempts to explain the relationship between religion and science. It starts by explaining the...

    Price: KES :  400

     
  • AEM 203 Agroecology Notes: Interaction between agriculture, global environment and social systems

    The notes comprises origin of agriculture, the global food system and its influences on environment and its mitigation measures 2.0 INTERACTION BETWEEN AGRICULTURE, GLOBAL ENVIRONMENT AND SOCIAL...

    Price: KES :  1000

     
  • Laboratory Manual on the Determination of Electrical Conductivity and Salinity of Water

    This is a laboratory manual on the determination of electrical conductivity and salinity of water Experiment: Determination of the conductivity and salinity of water Introduction Conductivity is a...

    Price: KES :  500

     
  • Kenyatta University EMP 201: Curriculum Development Notes

    Document Length: 9 pages. The notes are all about curriculum Implementation and Teacher education, the definition of Curriculum Implementation, Strategies for Curriculum Implementation, Agencies of...

    Price: KES :  150

     
  • Internet and Networking Revision Notes: Module III diploma in ICT

    These are revision questions and answers for module III diploma in ICT. They are very understandable Q&A for exam preparation. DATA COMMUNICATION AND NETWORKS 1. Define the term Computer...

    Price: KES :  200

     
  • TPR 202 Ethics/Introduction to Ethics Notes

    These are the ethics notes from a researched background and they help one understand about social science. Please read and at the end of it you will benefit, am sure. TPR 202 ETHICS/ INTRODUCTION...

    Price: KES :  150

     
  • Sociology Notes: Scope of Sociology

    Sociological theory: A theory refers to a statement of general principles which try to explain the nature of things. A sociological theory is, therefore, a branch of sociology that attempts to...

    Price: KES :  200

     
  • BLM 3312: Logistics Management Notes

    Content covered in this document: - Definition of Logistics - Types of Logistics;inbound,outbound and reverse logistics - Diagrammatic representation of different types of...

    Price: KES :  100

     
  • BBM 3324: Insurance Risk Management Notes

    [ENVIRONMENTAL RESOURCE MANAGEMENT]ERM Challenges 1. Assessing ERM’s Value 2. Privilege 3. Defining Risk 4. Risk Assessment Methods 5. Qualitative Versus Quantitative risks 6. Time Horizon 7....

    Price: KES :  100

     
  • SCS 2113: Management Information System Notes

    Management information system MIS levels in organization Functions of MIS MANAGEMENT INFORMATION SYSTEM_2 STRUCTURE What does a management information system look like? What does a management...

    Price: KES :  200

     
  • Conflict of Laws With Regard to Marriage

    Introduction According to Fawcett, private international law (Conflict of Laws) is that part of domestic law which comes into operation whenever the court is faced with a claim that contains...

    Price: KES :  1500

     
  • CLS 401: Professional Ethics Notes

    Notes on Professional Ethics and practice for Law students, neatly summarized for easier reading and understanding. Each topic is outlined clearly. The notes cover most topics taught in professional...

    Price: KES :  2000

     
  • ENTR 032: Introduction to Entrepreneurship

    An entrepreneur is someone who conceives an idea, creates a path to success, does whatever it takes to succeed and tries to dominate their market since they're willing to risk almost everything to...

    Price: KES :  100

     
  • EMA 412: Economics and Planning of Education Notes 4th year

    These are lectures note for EMA412:ECONOMICS AND PLANING OF EDUCATION for 4th year for education students. Brief Overview: Educational Planning Is a conscious and deliberate Government effort...

    Price: KES :  300

     
  • EMA 411: Educational Management and Administration Notes

    These are lecture notes of EMA 411.EDUCATIONAL MANAGEMENT AND ADMINISTRATION for 4th year students for teaching and reading. Brief Overview: Organization – refers to the structure and...

    Price: KES :  200

     
  • AEC 418: Project Appraisal and Evaluation - Introduction to Project Appraisal Notes

    Content: This is an introduction to project appraisal and evaluation. 1. Introduction A project appraisal should entail the following: 1) A presentation and discussion of the socio-economic...

    Price: KES :  300

     
  • AEC 418: Project Appraisal and Evaluation - Financial Appraisal Notes

    This is a well illustrated topic about financial appraisal in the course project appraisal and evaluation. This topic has the following subtopics: (i) Total investments costs (ii) Fixed...

    Price: KES :  50

     
  • ABA 431: Business Research Methods for Business Management Notes 4th Year

    BUSINESS RESEARCH METHODS FOR BUSINESS MANAGEMENT for 4th year for education students .The notes can be used for teaching and learning. Brief Overview: 1.1 MEANING OF RESEARCH Research refers...

    Price: KES :  300

     
  • BEC 3400: Economics of Public Policy Notes

    These notes gives the full detail of economics of public policy which is taught to students in fourth year who take bachelor of science in economics. The notes are well summarized and in a simple and...

    Price: KES :  200

     
  • Diploma in Clinical Medicine and Surgery Cims 0336: Medicine 2 Notes

    This are notes for medicine 2,they can be used for teaching in clinical medicine and surgery Brief overview: RISK FACTORS Malnutrition and conditions with IS such as HIV LBW Large population...

    Price: KES :  99

     
  • ENS 2100: Urbanization and environment Notes (One Sub-topic)

    This contains only one sub-topic about the environment and urbanization well written and summarized Brief Overview: URBANIZATION AND ENVIRONMENT. In this paper we are going to discuss the...

    Price: KES :  10

     
  • Professional Theory and Practice

    This work gives the definition, history, concepts, nature, the empirical formulation, value & ethics, practice model, perspectives and practical interventions of behavioral theory. It gives clear...

    Price: KES :  200

     
  • AEC 418 Project Appraisal and Evaluation - Economic Analysis of Projects

    This is a topic about economic analysis of projects. it is an important topic in project appraisal and evaluation. It has the following sub topics (i) conversion of markets to accounting prices (ii)...

    Price: KES :  200

     
  • AEC 418 Project Appraisal and Evaluation - Risk Assessment of Projects

    This document is about the topic 'Risk assessment of projects'. Assessment of projects is a very important thing in project evaluation. The following are the key subtopics which are highlighted. (i)...

    Price: KES :  100

     
  • EPY 110: Maseno University Introduction to Educational Psychology Notes

    This is full notes for the students taking Education.Introduction to psychology comes in simple and easy to understand notes placed in point form. All the theories are described in a simple way and...

    Price: KES :  50

     
  • Applied Stochastic processes: Branching Process Notes

    The notes are based on discrete branching process and provides a deeper understanding of the probability distributions of each population generation and introduces the concept of probability of...

    Price: KES :  100

     
  • Maseno University UCI 101: Foundations of Information Technology Notes

    These are full notes for the unit of Foundation of information technology UCI 101 Maseno University. Brief overview: DEFINITION OF TERMS Information and Communication Technologies...

    Price: KES :  60

     
  • BSC 3321: Network System Integration and Maintenance Notes 2nd Year (4 Pages)

    This is a 4 page document. Brief Overview: 1. NETWORK SYSTEM INTEGRATION Is a process of bringing together the component subsystems into one system and ensuring that the subsystems function...

    Price: KES :  100

     

More Content By XELA AMUO


  • Travel Agency Notes

    These are the lecture notes for Travel Agency, a unit taught in third year at degree ,diploma and certificate levels in food and beverage production and service, catering and accommodation, tourism...

    Price: KES :  200

     
  • Life Skills Notes

    These are the lecture notes for Life Skills, a unit taught at college and university levels of education. It is a common unit taught for all courses. TOPIC 1: INTRODUCTION TO LIFE SKILLS 1.1...

    Price: KES :  200

     
  • Organization and Organizational Behaviour Notes

    These are the lecture notes for Organizational Behaviour, a unit taught in second year at degree,diploma and certificate levels in Bachelor of Commerce,Human resource management, sales and marketing...

    Price: KES :  200

     
  • Resources Management Notes

    Resource Management Lecture notes For Diploma in Community Development (KNEC) CONTENTS Introduction to Resource Management Natural Resources Man-Made Resources Human Resources Financial...

    Price: KES :  200

     
  • General Studies Notes For Artisan Courses

    TABLE OF CONTENTS First year syllabus content Chapter One: Communication Skills Chapter Two: Family Life Chapter Three: Population Chapter Four: Pollution and Other Hazards Chapter Five:...

    Price: KES :  300

     
  • Principles and Methods of Food Preservation

    Thermal processing: Thermal processing is defined as the combination of temperature and time required to eliminate a desired number of microorganisms from a food product. Industrial...

    Price: KES :  100

     
  • Food Deterioration/Food Spoilage Notes

    These are the lecture notes for food deterioration/food spoilage for both Certificate and Diploma courses in Nutrition and Dietetics courses taught at college level and examined by the Kenya National...

    Price: KES :  50

     
  • Maternal and Child Health and Nutrition: Preterm Delivery Notes

    These are the lecture notes on preterm delivery for both Certificate and Diploma courses in Nutrition and Dietetics courses taught at college level and examined by the Kenya National Examination...

    Price: KES :  50

     
  • Diet Therapy 2: Management of Liver Diseases Notes

    These are the lecture notes on management of liver diseases for both Certificate and Diploma courses in Nutrition and Dietetics courses taught at college level and examined by the Kenya National...

    Price: KES :  50

     
  • Introduction to Microbiology: Growth of Microorganisms Notes

    These are the lecture notes on growth of microorganisms for both Certificate and Diploma courses in Nutrition and Dietetics courses taught at college level and examined by the Kenya National...

    Price: KES :  50

     
  • Diet Therapy Notes on Nutrition Support

    These are the lecture notes on Nutrition support for both Certificate and Diploma courses in Nutrition and Dietetics courses taught at college level and examined by the Kenya National Examination...

    Price: KES :  50

     
  • Introduction to Microbiology: Types of Microorganisms Notes

    These are lecture notes for types of microorganisms, a topic in introduction to microbiology which is a unit taught in Diploma module 2 of nutrition and dietetics management.

    Price: KES :  50

     
  • Fabric Printing Notes

    These are the lecture notes for fabric printing, a unit taught in fashion and design.

    Price: KES :  200

     
  • Pattern Drafting and Grading 1 Notes

    These are the lecture notes for pattern drafting and grading 1 , a unit taught in fashion and design.

    Price: KES :  200

     
  • Diet Therapy I Notes

    These are the lecture notes for Diet ttherapy 1,a unit taught in module 2 of certificate in nutrition and dietetics and module 2 of diploma in nutrition and dietetics management.

    Price: KES :  200

     
  • Diet Therapy II Notes

    These are the lecture notes for Diet Therapy 2, a unit taught in module 2 in the course of Diploma in Nutrition and Dietetics Management.

    Price: KES :  200

     
  • Communicable and Non-Communicable Diseases Notes

    These are the lecture notes for communicable and non-communicable diseases, a unit taught in module 3 of the course Diploma in Nutrition and Dietetics Management.

    Price: KES :  200

     
  • Food Security Notes

    These are the lecture notes for Food Security, a unit taught in module 3 of the course of Diploma in Nutrition and Dietetics Management.

    Price: KES :  200

     
  • Certificate and Diploma in Nutrition and Dietetics: Meal Planning, Management and Service Notes

    These are the lecture notes for Meal Planning ,Management and services, a unit taught in module 1 of both Certificate in Nutrition and Dietetics and Diploma in Nutrition and Dietetics Management.

    Price: KES :  200

     
  • Diploma in Supply Chain Management: Operations Management Notes

    1. INTRODUCTION TO OPERATIONS MANAGEMENT Meaning of Terms Operations management requires making many strategic and tactical decisions. Here are some key operations management decisions and...

    Price: KES :  200

     
View all resources