Date Posted: 9/23/2011 8:48:39 AM
Posted By: Wishstar Membership Level: Gold Total Points: 7507
Many people today have mobile phones making it the most common way of communicating with people who are far away. However, not all people know how to converse well during a telephone call.Here are some points to keep in mind in telephone conversation:1. Answer the telephone promptly.2. Turn the radio or television low before going to the phone.3. Have a paper/book and pencil at hand for notes.4. Don't shout.5. Talk naturally. Don't put on an artificial manner for telephone conversation.6. Don't carry on long conversations if you are the one who was called.7. Over the telephone voices are heard but faces are not seen. Put into your voice friendliness, fairness, refinement and enthusiasm. 8. When you have not saved the name of the caller, ask him/her with a calm voice, 'may I know who is calling, please?'. You can also identify yourself by saying, "Nelson speaking" (substitute the word "Nelson" with your name)9. If you are asked to repeat a difficult name, spell it out. You can spell it out as follows: Dad- D for Dog, A for Apple, D for Dog.10. If the call is for someone who is not present at that time, you may pick up the phone and say distinctly at quietly, " I am sorry, Mary is not here now. Would you like to leave a message?" (Substitute Mary with the name of the intended recipient). If the caller leaves a message, write the message down accurately and deliver it at the first opportunity.11. Don't tell secrets during a telephone conversation as the person on the other side may have put on the loudspeaker. Also, the service providers do record the conversations.12. The person who has made the call is the one supposed to end it and not the other way round.
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